1. Eligibility for Returns
- Products can be returned only if they are damaged, defective, or different from the item ordered.
- Items must be unused, unwashed, and in their original condition with tags and packaging intact.
- Custom-stitched or altered products are not eligible for return.
2. Return Request Period
- Return requests must be raised within 7 days from the date of delivery.
3. How to Initiate a Return
- Contact us via phone at +91 8977007648 with your order details and reason for return.
- We will guide you through the return process and arrange pickup where applicable.
4. Inspection & Approval
- Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria.
- If approved, the refund or exchange will be processed.
5. Refund Process
- Refunds will be issued to the original payment method within 7–10 business days after approval.
- In case of Cash on Delivery (COD) orders, refunds will be provided via bank transfer or store credit.
6. Non-Returnable Items
- Gift cards, sale items, and clearance stock are not eligible for return or refund.
7. Shipping Costs
- Return shipping charges will be borne by GM Collections only if the error is on our part (wrong item or defective product).
- If the return is due to customer preference, shipping charges will be deducted from the refund amount.
8. Exchanges
- Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit will be issued.
9. Contact for Returns
📞 +91 8977007648
📧 gmcollections648@gmail.com